Guaranteed Service Standards

As an electricity distribution business we aim to deliver the service that customers expect and deserve, and we work to the standards set by the Office of Gas and Electricity Markets (Ofgem). 

Please click the following for details of these standards and where they apply and the relevant compensation payments -

Guaranteed Standards of Services

Metered Connections Guaranteed Standards of Service for Demand and Generation Connections

Unmetered Connections Standards of Service for Local Authorities

For contact information please click here.